Table of Content
- Why choose American Home shield?
- Our plans can help you control out-of-pocket expenses
- Why choose AHS? (5:
- Plans for every stage of homeownership
- How American Home Shield Stacks Up
- Customer service reviews of American Home Shield
- Methodology: Our System for Ranking the Best Home Warranty Companies
- American Home Shield cost
She said there was nothing they could do because we should have called and found out if the company the guy was registered with the town. Finally, we put our foot down and insisted that AHS use somebody else that was not in their system. The company that came was Seamer HVAC and they're highly respected in our community. I knew Seamer was a great HVAC company but I was initially told by AHS that I could only call whoever was on our sheet of accepted people. A few years down the road, our furnace went out in the winter. AHS sent someone here to put a new furnace in and he was from Lansing, Illinois.
Her background in news reporting allows her to look at topics from all angles and break things down into digestible content that’s useful to every reader. When she isn’t writing, you’ll find Lauren thinking up her next DIY project or exploring the beautiful Pacific Northwest with her pup. The ShieldGold and ShieldPlatinum plans are more expensive, $59.27 per month and $74.27 per month respectively, but they cover more items that keep your home running smoothly. The size of your home won’t significantly change these numbers. Prices of American Home Shield plans are in line with industry averages.
Why choose American Home shield?
American Home Shield customers can file a claim either over the phone or online through the company website. Customers will need to pay their technician fee up front when submitting a claim before their repair request can be confirmed. Some homeowners may prefer to go through this process over the phone with a representative since it could be easier to explain any issue that requires repair. American Home Shield’s workmanship guarantee gives customers 30 days to report any issue they experience after repairs have been completed. The company notes that this guarantee only extends to issues included in the original claim and diagnosed by the contractor during the inspection.
Zippia gives an in-depth look into the details of American Home Shield, including salaries, political affiliations, employee data, and more, in order to inform job seekers about American Home Shield. The employee data is based on information from people who have self-reported their past or current employments at American Home Shield. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets.
Our plans can help you control out-of-pocket expenses
AHS lets you choose if you want your trade service fee to be $75, $100 or $125. You can select a higher trade service call fee in exchange for a lower monthly payment or a lower fee for a higher monthly payment. They tell you what's not covered, but not what's covered! There is no way you can actually know if they have even covered anything! The third party that fixes your item does not tell you the cost of the item, only what you need to pay , and AHS does not either.
We had them out here for plumbing issues and for minor electrical issues, and a year like that, $75 a call, it's real easy to break even. I had a plumbing issue one time, where they just had to replace a water spigot. I didn't know if that was covered or not, but I called them out anyway. Several Trustpilot reviewers have reported similar concerns about protracted repair work while technicians waited for the right part to be delivered. These complaints seem more focused on supply chain issues that would be out of the hands of any home warranty company and are not necessarily specific problems related to American Home Shield. In addition, complaints about rejected claims could be the result of policyholders misunderstanding the coverage included in their home warranty.
Why choose AHS? (5:
We communicate throughout your service request to keep you updated on coverage decisions before work is completed. For work completed that exceeds your coverage, you pay AHS the remainder. So for example – if you needed 5 lbs of refrigerant that cost $60/lb, the total cost will be $300.
Repairs or replacements are typically initiated within 48 hours of submitting your service request. AHS does expedite services that are deemed an emergency but examines your case before determining whether or not it meets the emergency criteria. The fact that AHS covers poor maintenance and neglect as acceptable causes of damage is notable. Most home warranty companies exclude damage to appliances due to neglect or poor maintenance. I would like to have American Home Shield allow me to pay for upgrades. An example, I had to have a furnace replaced, and they went for months, if not years, dumping money into this one AC unit.
Plans for every stage of homeownership
My greatest dissatisfaction with American Home Shield is that there’s not an email. I had emailed them before, and I’ve never received a response. Even if you click chat, it doesn’t go to chat. If you click on the website that says, “Contact Us”, there should be multiple ways but the only option is a phone number. If I’ve ever want to get anything done, I don’t call to ask about a repair, but I call to speak to a new plan. Then I get somebody who answers the phone on the new plan side.
However, due to factors such as franchising, human error, and more, please note that individual experiences with this company may vary. American Home Shield offers three tiers of service plans for customers to consider. No, American Home Shield doesn’t require a home inspection to grant coverage. The age of your systems and appliances won’t affect coverage, either. American Home Shield’s home warranty prices are in line with industry averages.
If a covered item is not repairable, we’ll cover its replacement. • We accept and pay more claims than any other home warranty company in the nation. That’s added up to $3 billion over the last 10 years. American Home Shield is an experienced home warranty provider that offers a variety of flexible plan options that cover necessary repairs and replacements to major appliances and home systems.
Our home service plans protect parts of up to 23 systems and appliances, and you can customize your plan with additional coverage for swimming pools, electronics, and more. American Home Shield has troublingly negative reviews regarding its customer service. Many consumer complaints describe problems with the contractors that AHS hires, including lack of expertise and lengthy delays caused by frequent disagreements between the contractor and AHS. However, American Home Shield struggles to live up to its promises. The company works with independent contractors who are assigned to service requests without customer input.
Finally, customers will land on the checkout page, which breaks down the total cost of their home warranty with all of the terms and conditions they have selected. If they decide to purchase a policy with American Home Shield, customers can buy a plan directly through the website using a credit card, bank transfer, or PayPal account. When filing a claim on a broken appliance, customers will need to pay a technician fee before repairs can be completed.
American Home Shield currently sells home warranties in 49 states and Washington, D.C.—the company does not operate in Alaska at this time. Customers may want to note that certain coverage options may not be available in all states in the company’s service area. Roof-leak protection, for instance, cannot be purchased by policyholders living in Hawaii. Although discount opportunities are very limited, American Home Shield’s monthly rates and technician fees are pretty reasonable for a home warranty. If customers decide later on that they don’t need the protection of a home warranty, they can always cancel their policy and receive at least a partial refund. Despite their strengths, many home warranty companies have glaring weaknesses, but that’s not the case with American Home Shield.
It was the same thing with the dishwasher and the microwave. In some cases, if the cost of diagnosis and repair or replacement of an item is above the cap, the company instead provides a cash payment. It might also offer cash if a repair isn’t possible and a replacement is not available.
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